Refund policy

No Refunds. All merch is custom made to order. 
Please email Hi@itsmonique.com to inquire about exchanges. If we have it in stock you can exchange if not, you will have to order again.  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please make sure you know your correct size prior to ordering, feel free to contact us if you need assistance with fitting/sizing.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Custom Orders

A customer cannot return or cancel custom made products because they feel like it, once order is placed it is in production. but they can insist that faulty goods are replaced or repaired.